We're updating the Terms and Conditions, Data Processing Addendum, Marketplace Terms, and Fulfillment Center Terms. The updates go in effect on May 1, 2026. Please read the new terms.
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Fulfillment Center (Old)

Fulfillment Center Terms and Conditions:

Prohibited Items Policy:

We take compliance extremely seriously. Prohibited Items are substances or articles that pose an extremely high risk to safety or property or the environment resulting in us not being able to store or ship those products.

Under no circumstances will Customer send or Sendoso receive any of the below items:

  • Firearms, ammunition, flammable liquids or explosives
  • Intoxicating liquors or products containing alcohol (except for our designated beverage fulfillment centers)
  • Knives and sharp instruments
  • Motor vehicle master keys and locksmithing devices
  • Building construction material
  • Cigarettes and smokeless tobacco
  • Cannabis, narcotics, drugs or controlled substances of any kind
  • Chemicals or hazardous material
  • Plants, flowers, animals and other living things

Restricted Items Policy:

Restricted Items are defined as those items of inventory which cannot be sent through the system without express prior written approval by Sendoso’s contact for warehousing/sends.

Previous receipt of Restricted Items does not constitute a waiver of Sendoso’s right to refuse future Restricted Items. Sendoso does not assume liability for any Restricted Items.

  • Furniture and personal items
  • Household appliances
  • Perishable items
  • Items of a value greater than $600
  • Activation required items
  • On Boarding IT equipment (laptops, monitors, keyboards…)
  • Items greater than 20 pounds in weight
  • Items greater than 24 inches in width and/or height

Mistakenly Received Prohibited or Restricted Items:

Should Sendoso become aware of any violation of the Restricted Items Policy or Prohibited Items Policy, Sendoso will immediately suspend any related shipment and send notification of such suspension to Customer. Any Mistakenly Received Prohibited or Restricted Items shall be forfeit without any additional liability or repayment required by Sendoso.

Customer Indemnity:

Customer agrees to indemnify and hold harmless Sendoso against all third-party claims asserting damages resulting from a Restricted Item or Prohibited Item warehoused or sent through Sendoso’s platform, with or without Sendoso’s prior written authorization.

High Value Policy (Items of value greater than $600):

With prior written notice by Customer and approval by Sendoso, Sendoso will host items of a value greater than $600 (“High Value Items”) on a case-by-case basis pursuant to the below special terms:

  • Sendoso will house High Value Items for a maximum of six (6) months (“High Value Retention Period”).
  • Upon expiration of the High Value Retention Period, Sendoso will provide written notice to Customer.
  • Failure from Customer to respond to this notification within 14 days will result in Sendoso’s assumption of ownership of such High Value Items.

Perishable Items Policy:

Perishable Item(s) are defined as those items which, by their nature, are 1) lessened in value and become worse by being kept and 2) which need to be delivered within a certain time frame dependent on the item (the “Perishable Item Timeline”). Sendoso shall receive Perishable Items on a case-by-case basis with prior written notice by Customer and approval by Sendoso. For each Perishable Item accepted by Sendoso, Customer will provide the applicable Perishable Item Timeline prior to Sendoso’s receipt. Sendoso disclaims all liability for any Perishable Items not sent within the Perishable Item Timeline.

Inactive Inventory Policy:

  • Inactive Inventory is defined as those SKUs that Sendoso received 12 or more months prior and which Sendoso has shipped no quantity of within the prior 12 months.
  • Inactive Inventory will be identified by Sendoso and communicated to Customer every quarter.
  • Upon receipt of a notification of Inactive Inventory, Customer shall communicate within fourteen (14) days an Inventory Disposition Plan.
  • Any Inventory Disposition Plan must result in the total removal of remaining Inactive Inventory from Sendoso’s fulfillment center within thirty (30) days of Customer’s initial receipt of notice. Any Inactive Inventory remaining following the completion of the Inventory Disposition Plan shall be forfeit.
  • Customer assumes the cost of completing the Inventory Disposition Plan, including but not limited to:
    • Shipping
    • Pick/Pack
    • Order processing charges
    • Cost of destruction or donation
  • Failure to provide an adequate Inactive Inventory Plan within fourteen (14) days shall result in the assumption of ownership of Inactive Inventory by Sendoso.

Returns Policy:

  • Customers will have the option to accept returns for most sends.
  • The cost of facilitating a return will be billed to Customer at $30 per return.
  • Preset kits cannot be returned to inventory.
  • No perishable items will be accepted for return.
  • Returns that come from trade shows or events will not be accepted.
  • Sendoso disclaims any liability for damages that may have occurred to any returned item.
  • Sendoso will not accept any international returns and disclaims any lost value related to such returns.

Receipts Policy:

The following requirements apply to all inbound shipments:

  • All inbound shipments must be delivered with a valid ship notice printout.
  • All inbound shipments should include the applicable ship notice number on the shipping label.
  • The ship notice printout needs to match the ship notice created in the Sendoso platform.
  • The shipment must contain the same products and quantities as listed on the ship notice printout.
  • No carton should contain more than one product.
  • All products that may be damaged by the direct addition and subsequent removal of a barcode should be individually polybagged.

Failure to comply with the Receipts Policy will result in the following:

  • First violation: communication to Customer from Sendoso reiterating the Receipts Policy
  • Second and subsequent violations: the additional cost of facilitating such receipt will be billed to Customer at $500 per violation

Sendoso is not responsible for any delays of shipping resulting in a failure to adhere to the above Receipts Policy.