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ROI Guarantee Terms (Old)

Return on Investment Guarantee Terms and Conditions

1. ROI Guarantee

Sendoso will guarantee five times return on investment (total SaaS platform fees) on Customer Pipeline Value generated within the first twelve months with Sendoso (the “ROI Guarantee”), as calculated from the Start Date of the Order Form (“ROI”). This ROI Guarantee is contingent on the Customer utilizing a Salesforce integration and tying campaigns to the touches they create in Sendoso. Customer must also create unique touches for each campaign.

The ROI is calculated based on dividing the Pipeline Value by the total amount of Send Fees paid by Customer through the Sendoso platform. Pipeline Value equals the aggregate open opportunities for net new customers, as defined by Salesforce, created in Customer’s qualified sales pipeline and linked to the recipient, and

The ROI is detailed below:

(A-B) / B = ROI

Where:

A = Pipeline Value, and

B = The aggregate Send Fees within the first nine months of the period

The ROI Guarantee is subject to the ROI Guarantee Requirements. Where the Customer fails to meet the ROI Guarantee Requirements, the ROI Guarantee will not apply. 

In the event that the ROI Guarantee is not met, as Customer’s sole remedy, Sendoso will provide a one-time credit to Customer’s Account Balance equaling 10% of SaaS License Fees paid during the applicable Term, not to exceed $10,000.00 USD within thirty (30) days of notice by Customer (the “ROI Guarantee Credit”).

In order to be eligible for ROI Guarantee credits, Customer must notify Sendoso in writing within ten (10) business days after the conclusion of the applicable period in which Customer believes the ROI Guarantee has not been met.  Upon receiving such notice, Sendoso will confirm whether Customer is eligible for ROI Guarantee Credits. Sendoso reserves the right to audit all information related to the ROI calculation to ensure the validity and accuracy of the information.  Decisions made on the validity and accuracy of the information and the earning of credit are at the sole discretion of Sendoso and decisions made by Sendoso are final. Credits can only be earned in the first twelve (12) months of a new Customer contract with Sendoso.

ROI Guarantee Requirements. The ROI Guarantee is subject to the following requirements:

  1. Customer must sign a contract that is at least twelve (12) months in length that expressly includes an ROI Guarantee in the Order Form. 
  2. Customer must be live on the Sendoso Platform within thirty (30) days of the Order Form’s subscription start date. 
  3. Customer must integrate their Salesforce (inclusive of the Chrome browser widget) instance using the steps linked here.
  4. In the first nine (9) months, starting from the subscription start date, Customer must have:
    1. sent at least 2,000 executed Sends via the Sendoso Platform
    2. at least 100 redeemed or delivered Sends 
    3. Total executed send value of at least 3x SaaS License Fees during this period; and 
    4. an average ACV of at least $15,000.

2. Conflict or Inconsistency

In the event of any conflict or inconsistency between these Guarantee Terms and Conditions and the SaaS Terms and Conditions or Order Form(s), the documents shall prevail in the following order: a) the Order Form(s), (b) the SaaS Terms and Conditions, (c) the Guarantee Terms and Conditions.

3. Modifications

The Guarantee Terms and Conditions are subject to change from time to time, and Sendoso reserves the right to make these changes at any time, without notice.

4. Governing Law

The governing law and jurisdiction provisions of the SaaS Terms and Conditions shall apply to these Guarantee Terms and Conditions.

5. Contact

Any questions regarding the Guarantee Terms and Conditions can be sent to Sendoso in writing.

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