May 22, 2023

Sendoso’s Online Training Spring Refresh

Danielle Evans
Danielle Evans

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The Sendoso customer experience is something we’re constantly thinking about: all the different milestones, how to measure it, and how to improve it. Gathering feedback continuously at different milestones is important, but the action taken on that feedback is even more important.

Sendoso’s Customer Education team set out to understand how customers prefer to learn new software, as well as understand the current learning experience with the tools available to uncover ways to improve and make learning easier.

After analyzing hundreds of survey responses (thank you to everyone who participated!), we’re making some changes to our online training resources – Sendoso University & the Help Center. Upgrades include:

  • Redesigned homepages
  • Improved navigation
  • Structured learning flows
  • New interactive article elements
  • Updated branding
  • An overall better user experience!

Watch our Online Education Resources video and check out these revamped, complementary resources today, available to all Sendoso customers:

Sendoso University

Sendoso University offers interactive lessons and videos to teach users of all levels of expertise how to build and execute sending programs, delight customers, and track ROI in a self-paced e-learning environment. Explore content by role, trending topic, or a la carte, and come back often to see what’s new and continue learning!

Note: You must have a Sendoso platform login to access Sendoso University.

Help Center

Check out the Help Center for over 250 articles on the topics that matter most, sorted by role and topic. Review how-to guides, FAQs, and interact with our Send Squad through chat to ensure all your Sendoso questions are answered.

We hope you enjoy these updates and we look forward to hearing from you! If you have any questions, comments, or feedback; please email our Customer Education team!

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