You can view this article to learn how to add funds to your Sendoso account. Please note that this article is for Admin & Manager users. If you're a sender and need more funds added to your account, please speak to your Sendoso account manager.

Our Touch Overview article can help you learn how to create Campaigns. Please note that Only Admin and Manager Sendoso users can create Campaigns. If you would like to learn how to create a Sendoso Direct Campaign, click here. If you would like to learn how to create a BYO Box Campaign, click here.

Whether you're sending a physical gift or an eGift, you can use the CSV upload function to send multiple sends at once. Here's an article that gives an overview of the process.

The Send Tracker makes staying in the know about the status of your Send super easy. Any Sender has the ability to track their Sends using the Send Tracker, but Admins and Managers will be able to see statuses for all Sends from their team. Still have questions? Learn more here!

Send fulfillment depend on the type of Send, the number of items in the Send, and whether the Send is for an event. If, after reviewing this article on processing times, you believe your Send is out of SLA, please contact our Support Team.

Our customer support team is available 18 hours a day, 5 days a week to help answer questions and address any issues you may have with Sendoso. You can typically get in touch with a member of our team in under 1 minute by following the steps outlined here.